Returns and Exchanges

We want you to love your Astravyra™ Precision Trimmer. If you don't, we've made returns and exchanges simple.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a return, exchange, or refund. If Astravyra isn't the right fit for you, contact us at support@astravyra.com with your order number and we'll walk you through the process — no complicated forms, no runaround.

How Returns Work

  1. Email support@astravyra.com within 30 days of delivery and let us know whether you'd like a refund or an exchange.
  2. We'll confirm your order details and send you return instructions.
  3. Once we've confirmed your return (or, for damaged or defective items, once we've reviewed your photos), we'll process your refund to your original payment method or ship your exchange.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us confirming your return. Shipping fees, where applicable, are non-refundable unless the return is due to our error or a defective item.

Damaged or Defective Items

If your trimmer arrives damaged or stops working properly, email us photos or a short video within 30 days of delivery and we'll send a free replacement or a full refund, your choice, at no extra cost to you.

Hygiene Note

Because trimmer heads are a personal care item, we ask that heads be unused if you're returning them for a refund (rather than as a defect claim). This doesn't affect your right to a refund or exchange under our 30-day guarantee — it just helps us keep things sanitary for everyone.

Exchanges

Want a different bundle instead of a refund? Let us know in your email and we'll get the new order moving as soon as your original item is on its way back to us (or immediately, in the case of a defect).

Questions?

Reach out any time at support@astravyra.com — we read and respond to every message.