Shipping Protection
We know handing your order off to a shipping carrier can feel like it's out of your hands. Here's exactly how we handle things if something goes wrong in transit.
What's Covered
- Lost packages. If tracking shows no movement for an extended period and your order never arrives, contact us and we'll investigate with the carrier and send a replacement or full refund once a package is confirmed lost.
- Damaged in transit. If your order arrives visibly damaged, email us a photo of the item and packaging within 7 days of delivery and we'll send a free replacement.
- Stolen after delivery. If tracking shows your package as delivered but you never received it, let us know within 7 days so we can look into it with the carrier and make it right.
How to File a Claim
Email support@astravyra.com with your order number, a brief description of the issue, and photos if the item arrived damaged. We aim to respond within 1 business day and resolve most claims within a week.
A Few Notes
Please double check your shipping address at checkout — we're not able to redirect or refund orders that were shipped to an incorrect address entered by the customer. We recommend reporting any shipping issue as soon as you notice it, and no later than 30 days from your order date, so we can act while the carrier's own tracking and claims windows are still open.
Questions about a specific order? Reach out any time at support@astravyra.com.